Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan Ninjaxpress di Kabupaten Nganjuk


 This Research aims to measure customer satisfaction of Ninjaxpress in Nganjuk. It will give benefit for the merchant Nganjuk which sell their product into Marketplace such as Lazada, Shopee and Tokopedia. The make business environment more professional specifically online business. By understanding, Nganjuk, accelerate shipment end customer. methodology used is Partial Least Square (PLS) with quantitative approach. data collected from literature review, report, survey distributed 65 loyal customers using purposive sampling. Purposive sampling uses inclusive criteria are above 17 years old they experienced Services. result this research that Quality (X) has positive impact satisfactions (Y), path coefficients 0,876508, T-Statistic Value 23,327372 > 1,96 (From table Zα = 0,5) or P-Value 0,000 < 0,05. There a coloration between quality services satisfactions
 Keywords: Service Quality,